PCR Testing FAQs

Inspire Diagnostics, our on-campus testing partner, will provide weekly lab-based PCR testing free of charge to all of our students and staff. 

As of March 7, all employees and students need to test once per week. Results need to be uploaded by 4:00 pm the day after each test

Inspire Diagnostics will continue to provide testing on campus in the Spieker Lobby on testing days, 8:00 am-4:00 pm. You don’t need to make an appointment; just come to the Inspire Diagnostics testing site in the Spieker Center lobby and show them the QR code you received when you pre-registered. Families can still opt to obtain a lab-based PCR test at their preferred local testing location. 

Please test using the following schedule:

Monday: all Middle School students and freshmen
Wednesday: all sophomores, juniors, and seniors
Friday: all faculty, staff, and employees

Frequently Asked Questions

What is the accuracy of Inspire Diagnostics’ PCR test?

According to Inspire, PCR testing for COVID-19 is the gold standard in terms of accuracy. The test that Inspire employs—an RT-PCR—attributes high sensitivity and specificity. Clinical studies showed 100% on both sensitivity and specificity. If you would like to learn more about Inspire’s accuracy rates and how to understand them, click here.

How do I register with Inspire Diagnostics?

Pre-registering with Inspire is fast, easy, and only needs to be done once. Menlo students and employees can pre-register here and will need their insurance information. Once pre-registered, students will get an electronic QR code (or a physical QR code card if they would prefer) to show each time they come in for testing.

My child had COVID-19 within the last 90 days; do they need to test?

No. If your child has had COVID-19 in the last three months, please contact the Health Office (nurse@menloschool.org) for more information.

If we test this many students, isn’t it likely that someone will test positive for COVID-19 and have to isolate themselves?

While we hope not, given the contagious nature of the Delta and Omicron variants, the odds are not in our favor. We will share more on what testing positive means in our next section, but please know that we will be there as a school and a Health Office for any student and family that receives a test result none of us are hoping for.

If my student tests positive or is deemed to be a close contact of someone who tests positive, can they still come to school?

While the County has very clear guidelines that we must follow, the good news is that they have adjusted their guidelines from last spring quite significantly to balance keeping everyone safe while also keeping children in schools as much as possible, which we know to be good for them. Please contact the School Nurses for more information if your student tests positive. 

Is on-campus testing really free? Why did I receive a statement from my insurance company?

Inspire Diagnostics directly bills the insurance provider of the person being tested and Inspire’s compensation is solely what the insurance company pays. A person who was tested may receive an Explanation of Benefits from their insurance company explaining what the insurance company was billed, what they paid, and what the person tested may be asked to pay. That is standard protocol. Inspire will not bill the person tested for the amount the insurance did not pay. You can simply file the Explanation of Benefits away.

The only exception to this is that, in some cases, the insurance company will pay directly to the person tested some portion of the amount Inspire billed them, instead of paying Inspire. (We have had reports of this happening for Blue Cross Blue Shield members.) If that happens, you may receive a letter from Inspire asking you to pay Inspire the amount the insurance company paid you. If this happens, follow the instructions in the letter to reimburse Inspire.

Inspire has two ways of receiving these payments from you:

  • Online payment here


  • Write a check to Inspire Diagnostics and send it to:
    Inspire Diagnostics
    26497 Rancho Pkwy S
    Lake Forest, CA 92630

You can contact the Inspire billing department at (424) 220-3952 or ask.inspirediagnostics@synhs.com.

I have some more questions that aren’t answered here; what’s the easiest way to find answers?

Further questions can be directed to nurse@menloschool.org and Joan Barada or Laurel Marks will be happy to help in any way they can.